Shop Customer Service

Please read below for information on our domestic and international shipping policy as well as returns policy.

Need Help? 802.479.9874

Shipping Domestic

Most orders are shipped via UPS ground or United States Postal Service (USPS) Priority Mail. Orders are generally processed and shipped within 1-3 businesses days. Shipping to Hawaii, Alaska and the U.S. territories must ship USPS Priority Mail and require extra time.

Rush shipping is possible for most US destinations, if we receive your order by 12:00 noon, East Coast time, Mon – Fri.


Furniture is made to order in Michigan by Herman Miller. Please allow 4 – 12 weeks for delivery. Review the product page or inquire for more detailed information. Delivery is within the 48 contiguous states only.

  • In-Home Delivery is available by quotation.
  • We cannot ship furniture to international destinations. For authentic Eames furniture outside of the USA visit our partners Herman Miller or Vitra.

Shipping International

International orders ship via U.S. Postal Service unless otherwise specified. We do not ship furniture overseas.

If you’re having issues with ordering, please let our customer service team know by emailing [email protected] and we would be happy to assist you.

For more information regarding international furniture orders outside the EU, please contact your local Herman Miller retailer. For orders within the EU please contact your local Vitra dealer.

Returns Policy

Most unopened items are returnable within 30 days with receipt. Please note that custom orders, such as furniture and prints, and Vintage items are non-returnable.

We are happy to exchange any item that has a manufacturing defect, and refund you on any unopened item that does not meet your satisfaction.

Refunds will be issued to the original payment method 5-7 business days after the order is received back to our warehouse. The buyer is responsible for return shipping charges. In the case of domestic return labels issued by us, initial shipping costs will be non-refundable.

Please contact [email protected] or call 802.479.9874 for any concerns regarding your order.

Furniture Warranty

With only a few exceptions, furniture manufactured by Herman Miller is covered by a 12-year warranty.

To learn more about your furniture’s warranty please visit Herman Miller’s website or contact their customer service department at 888.443.4357.