Shop Customer Service

Please read below for information on our domestic and international shipping policy as well as returns policy.

Need Help? 855.815.7757

Shipping Domestic

Most orders are shipped via UPS ground or United States Postal Service (USPS) priority mail. Orders are generally processed and shipped within 1-3 businesses days. Custom order items such as fabrics, lamps, clocks and furniture may take longer. Shipping to Hawaii, Alaska and the U.S. territories must ship USPS Priority Mail and require extra time.

Rush shipping is possible for most USA destinations, if we receive your order by 12noon, East Coast time, Mon – Fri.

FURNITURE DELIVERY comes directly from the manufacturers and takes approximately 4 – 12 weeks for delivery. Please call for more accurate lead times and cost. Delivery is within the 48 contiguous states only.

  • Curbside Delivery is $75.00.
  • In-Home Delivery is on quotation basis.
  • We cannot ship furniture to international destinations.
  • La Chaise and Organic Chair shipping must be quoted.

Shipping International

Most international purchases ship via U.S. Postal Service or U.S. Postal Service Global Express. Please contact us regarding cost or for faster delivery. We cannot ship furniture overseas.

Any custom duties that are incurred are the sole responsibility of the customer.

For International customers, we understand the costs of shipping may be high. To help offset that expense, please enjoy 20% off your order with discount code: 20EamesWorld

Discount excludes Herman Miller, Vitra, Vintage and already reduced priced items.

Returns Policy

Most unopened items are returnable within 30 days with receipt. 

Refunds will be issued to the original payment method 5-7 business days after the order is received back to our warehouse.  Buyer is responsible for return shipping charges.

We are happy to exchange any item that has a manufacturing defect, and refund you on any unopened item that does not meet your satisfaction.  

Please note that custom orders (furniture, fabric, lamps) as well as Vintage items are non-returnable. Most furniture items come with a 1+ year warranty.  Please contact [email protected] or call 802.479.9874 ext 243 for any concerns regarding your order.